Replacement & Refund

30-day replacement & refund

Each item is made just for you, so we can't accept returns for a change of mind. But if something isn't right with your order, tell us within 30 days of delivery and we'll send a free replacement or give you a full refund — you choose. You don't need to return the item.

We cover:

• Items that arrive damaged or defective
• Printing errors — the product doesn't match the preview you approved
• Wrong item, size or color compared with your order
• Missing items, or parcels lost in transit

What we can't cover

• Requests made more than 30 days after delivery
• Spelling mistakes, photos or options you entered yourself — please check the live preview before you order
• Wrong size picked at checkout (check the size details on the product page)
• Damage from misuse, washing against the care instructions, or normal wear
• Changing your mind after the item has been made
• Small differences in color between your screen and the printed item

How to request a replacement or refund

1. Email [email protected] with your order number.
2. Attach clear photos of the item and of the shipping label on the package.
3. We reply within 1–2 business days and send your reprint or refund once approved.

Refund time

Refunds go back to your original payment method. After we approve it:

• Credit / debit card and wallets like Apple Pay or Google Pay (processed by Stripe): usually 5–10 business days

The exact time depends on your bank or card issuer.